Política de envío

Refund, Return & Cancellation Policy

At Nuvora, we want you to be satisfied with your purchase. If you have any concerns about your order, please contact us and we will be happy to assist you.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition.
In its original packaging, when applicable.
Accompanied by proof of purchase.

Customers are responsible for contacting us before sending any item back. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the product and packaging.

We will review your request and, if eligible, provide a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for returns due to hygiene, safety, or other applicable restrictions. Clearance or final-sale items may also be non-refundable.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that the order has not already been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled. You may request a return after delivery if the order meets our return requirements.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If you have questions about returns, refunds, or cancellations, please contact our customer support team before sending any item back.

Thank you for shopping with Nuvora.